Updated on October 18, 2017.
We accept returns and changes depending on the situation that is present.
Our policy lasts 45 days. If 45 days have passed since Your purchase, unfortunately we can not offer a refund or exchange.
To be eligible for a refund, you must first have passed our customer service (https://www.presteamshop.com/en/support) stating your case and providing all the necessary information to our team to provide support and help solve any problem or incidence you may have had. The important thing is that you are satisfied with the product purchased. In case that with the technical support provided it is not possible to find a solution, your money will be refunded.
To complete your return, we require a receipt or proof of purchase, showing the order number or reference, date of purchase and you as the person who made the purchase.
When it comes to services, (but not a product), we will not be able to submit them to the return process because it is time invested by our work group, for example: Hourly service, updates of versions of PrestaShop, optimization of images , development of products to measure, among other current or future services, this type of products are not refundable.
Once your refund is accepted, we refund it, which we will notify for the same conversation ticket that has been kept for the refund, then your refund will be processed and paid automatically applied to your credit card, PayPal or original method of payment, in a certain amount of days.
Late or lost refunds
If you have not yet received your refund, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next step, contact your bank. It often takes some time before your refund is reflected.
If you have followed all these steps and have not yet received a refund, please contact us on our online form https://www.presteamshop.com/en/support or send an email to [email protected]
Depending on the situation, we can make an exchange of the product in case a refund does not apply. You need to contact us through our online form https://www.presteamshop.com/en/support or send an email to [email protected]
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